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서비스 분야에서 시스템 요소가 만족도에 미치는 영향의 비교 분석 KCI 등재
A Comparison Analysis of Effects of System Factor on Satisfaction in Service Sectors
한국산업경영시스템학회지
(Journal of Society of Korea Industrial and Systems Engineering)
Vol. 34 No. 1 (2011.03)
pp.80-89
pp.80-89
한국산업경영시스템학회
(Society of Korea Industrial and Systems Engineering)
초록
In service science, it is critical to measure service satisfaction for innovating service processes, which is challenging for service sectors oriented to the usage of IT systems. For that purpose, in this study, a model based on the technology acceptance
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