In this study, we develop a method for analyzing business process based on the event-driven process chain (EPC) model. The method consists of five stages such as identifying abnormal events, finding causes for the abnormal events and problems caused by the abnormal events, making cause-and-effect chains, drawing root-cause map, and defining improvement areas. We illustrate how to apply the method with some examples for the domestic registered mail delivery process.

• 강준규(성결대학교 산업경영공학부) | Jun-Gyu Kang
• 임승길(강준규) | Seung-Kil Lim Corresponding Author